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Your Admission and Stay

Guest Services

What to Expect on Arrival

We provide caring assistance at every stage of the hospital admissions process. Upon arriving at our hospitals, you’ll be greeted by a Guest Services host or a volunteer who will guide you around our facilities.

  • Guest Services host hours by location
  • Information and documents needed for admission
  • Items to bring from home for your comfort

Guest Services hosts are available:

St. Charles Bend

Main Entrance: 6 a.m. to 1 p.m. and 5 to 8 p.m., Monday through Friday
Main Entrance: 9 a.m. to 5:30 p.m. Saturday and Sunday
Outpatient Surgery/MDU: 7:30 a.m. to 12:30 p.m. Monday through Friday
Heart Center: 7:30 a.m. to 4 p.m. Monday through Friday

St. Charles Redmond

4 to 8 p.m. Monday through Friday
9 a.m. to 5:30 p.m. Saturday and Sunday

Volunteers also staff the information desks at our hospitals throughout the day, and are available to greet patients, answer questions and provide assistance.