A Guide to Your Hospital Bill

We understand that billing and collections for healthcare services can be confusing. This information is to assist you in understanding our billing services and to answer any questions you may have in advance.  As a routine practice, the hospital attempts to collect all known patient expenses prior to the delivery of services, when appropriate, or while the patient is in the hospital. This includes deductibles, co-pays, and co-insurance amounts. 

Download brochure in English

Download brochure in Spanish

Financial Assistance Programs

Patients with balances due resulting from limited or no insurance coverage may qualify for our financial assistance program. This program is designed to help patients who are financially indigent. A financially indigent patient is a person who is uninsured or underinsured and is accepted for care with no obligation or a discounted obligation to pay for services based on income and family size. The hospital uses poverty income guidelines issued by the U.S. Department of Health and Human Services to determine a person’s eligibility for care as a financially indigent patient.

The patient is responsible for providing information requested during the qualification process and will continue to receive a bill until eligibility has been determined. 

Processing Your Bill

If you have current insurance coverage, the hospital will bill your insurance carrier shortly after health care services have been rendered. When a bill is sent to your insurance company, a summary statement is also sent to your attention. Please note this summary statement is NOT a bill, but an acknowledgement the hospital has sent a bill to the insurance company on your behalf. As a convenience to you, we will not contact you until your insurance company has paid and there is a balance due, or unless we have been unable to obtain payment from them. 

If you do not have insurance, a bill will be sent to you shortly after services are rendered, or after you are discharged from the hospital, requesting payment of the balance due. If you are unable to pay the entire amount, or wish to make payment arrangements, please contact Patient Access at the phone number on your bill.

Physician Billing

Professional fees charged by physicians for services provided to you will be billed by the physician separately and apart from the fees charged by the hospital. If you receive a bill from the physician and have questions, please call the telephone number listed on that statement. Physicians that may bill you separately include:

• Personal Physicians
• Pathologists
• Cardiologists
• Radiologists
• Surgeons

Customer Service

The hospital billing office is located 2 doors behind Outpatient reception. The Business Office is available to assist you with any questions concerning your hospital bill or to talk with a financial counselor.

Our hours are:

Monday through Friday
7:00 a.m. to 5:30 p.m.

Our phone:

541-460-4066

541-460-4022 (Spanish)