COVID Testing Locations and Hours

St. Charles Health System is requesting all COVID-19 collections on pre-surgery and pre-procedural patients to be collected two days prior to their surgery or procedure. All COVID-19 testing is performed in-house at St. Charles Health System. Pre-surgery and pre-procedural patients can complete their COVID testing at our Bend South, Redmond, La Pine, Prineville and Madras Family Care Clinics, but they must have an order from their provider.

Non-St. Charles providers: If you have access, please place the order in St. Charles Health System Epic. Otherwise, fax the order to 541-706-6365 or send a paper order with the patient.

Most people with a health plan can go online, or to a pharmacy or store to purchase an at-home over-the-counter COVID-19 diagnostic test authorized by the FDA at no cost, either through reimbursement or free of charge through their insurance. This applies whether you purchased your health plan on your own or whether you get health insurance through your job.

The test will either be free directly at the point of sale, if your health plan provides for direct coverage, or by reimbursement if you are charged for your test. Be sure to keep your receipt if you need to submit a claim to your insurance company for reimbursement. If your plan has set up a network of preferred providers at which you can obtain a test with no out-of-pocket expense, you can still obtain tests from other retailers outside that network. Insurance companies are required to reimburse you at a rate of up to $12 per individual test (or the cost of the test, if less than $12). 

You can learn more by visiting the Centers for Medicare and Medicaid Services website at https://www.cms.gov/how-to-get-your-at-home-OTC-COVID-19-test-for-free.

Additionally, every household in the US may request four free at-home COVID-19 tests (regardless of being insured) by ordering them online at https://www.covidtests.gov/.

Our Urgent Care Clinics are able to evaluate patients and provide COVID-19 testing, if warranted, at time of visit. You can now schedule online for a COVID testing appointment at any of our Urgent Care Clinics. Simply click on the "schedule" button for each location. If you need pre-procedural testing, please see "Pre-surgery patients" section above.

Individuals with symptoms or exposure who are at high risk for complications or who meet eligibility criteria for COVID-19 therapeutics

• People over age 65
• People over age 12 who:
  • have obesity
  • have diabetes
  • have chronic kidney disease
  • have a heart condition like heart failure, cardiomyopathies or high blood pressure
  • have Sickle Cell disease
  • have a developmental condition like cerebral palsy
  • use daily medication for asthma or other long-term lung disease
  • have a dependency on medical technology such as a ventilator or feeding tube
  • are pregnant
  • are taking medications that weaken the immune system
• Individuals with moderate to severe illness who require medical care
• Individuals who:
  • live or work in a congregate residential setting (long-term care facility, adult foster home, behavioral health facility, residential treatment facility, homeless shelter, transitional housing, group homes)
  • are associated with agricultural or food chain facilities
  • K-12 educational settings or early-learning facilities
• Symptomatic individuals with no known close contact with someone with COVID-19 in the past 10 days

• Family / household members who have been exposed to a COVID-19 positive household/family member do not require their own test unless they are medically fragile or high-risk (e.g., unvaccinated) and may require early treatment
• People with mild symptoms who do not require medical care (isolate at home while recovering for at least 5 days and until 24 hours without fever and after symptoms have improved)
• People with a positive home COVID-19 test do not need another confirmatory test
• People with a positive COVID-19 test from clinic or other testing site do not need a confirmatory test or a “test of cure” or negative test to return to work/school
• Symptomatic people with a negative clinic test or two negative home antigen tests taken 24-hours apart within 3-5 days of illness

Requirements prior to going to a collection site:

• Please blow nose at home, washing hands afterward
• Bring your ID and health insurance card (if applicable)

To receive your COVID-19 test results, please log into your MyChart account and click on the “Test Results” tab. If you do not have a MyChart account, please visit the sign up page to create one. If you’re looking for your child’s test result, you will need to request proxy access to their account in the MyChart app. Test results are generally available within 24 to 48 hours.

Treatment Options for High Risk COVID-19 Patients

There are several different types of potential treatments for people who are at higher risk of serious illness and hospitalization from COVID-19. 

Monoclonal Antibody Treatment: Sotrovimab  

Download Sotrovimab EUA Fact Sheet

Antiviral Treatment: Paxlovid

Download Paxlovid EUA Fact Sheet