Access EpicCare Link

Use EpicCare Link for new procedure scheduling requests, to modify existing requests (including changing, canceling or rescheduling a procedure), to confirm scheduled cases and line-ups, and to release assigned block time.

Contact your Site Administrator to request EpicCare Link access. If you need to report an issue or need login assistance, call 541-706-6394.

Urgent/Emergent Add-Ons

Add-ons are Urgent/Emergent cases with the exception of patients who are currently in house. Case Requests received on the day of surgery or after 5 p.m. two business days prior to the surgical date are considered add-ons as well as weekend, holiday, and evening cases. Add-ons are vetted based on patient acuity and resource availability. Directions for add-on scheduling:

1. Submit a "Case Request" in Epic


2. Call the Charge RN for unit in which the procedure is intended to take place to discuss needs

Charge RN phone list:

Bend OR: 541-706-7789
Bend MDU: 541-706-6975
Bend Cath Lab: 541-706-7230
Redmond OR: 541-548-8131
Prineville OR: N/A
Madras OR: 541-475-3882

Preparing patients for surgery

Pre-Anesthesia Protocol 
Requirements for Surgery 
Optimization Recommendations 
Perioperative Anticoagulation Guideline

Guidelines and policies

Medicare Inpatient Only Procedures List
NCEPOD Classifications
Perioperative Anticoagulation Guideline 
Surgical Procedure Scheduling after 2200 hours 
Pre-Anesthesia Protocol 
Surgery and Procedural Schedule Management, Bend 
Surgical and Procedural Block Management, Bend
Surgery and Procedural Schedule Management, Redmond
Surgical and Procedural Block Management, Redmond


For the convenience of our MD offices, the forms listed below are formatted as Adobe Acrobat fillable .pdf forms. Click the links below to access the forms and save a copy to your desktop.

History and PhysicalFax to Medical Records541-598-3403
Surgical and Procedural Block RequestSee Form for Submission Options 
Flat Fee Request FormSee Form for Submission Options 
Informed Consent FormsSee Form for Submission Options 

Scheduling contacts

St. Charles Bend:
Surgical phone: 541-706-7788
Procedural phone: 541-706-7728

St. Charles Redmond:
Phone: 541-526-6503

St. Charles Prineville:
Phone: 541-447-8346
Fax: 541-416-9942

St. Charles Madras:
Phone: 541-460-4083
Fax: 541-460-4070

Miscellaneous Contacts

Medical Records
Phone: 541-706-7166
Fax queue: 541-598-3403 (surgical and procedural-related medical only)

OR special requests/Supply Chain:
Phone: 541-706-7745 option 2

Bend pre-surgery clinic
Phone: 541-706-6785
Fax: 541-706-6381