Universal masking policy 

As COVID-19 transmission rates continue to rise in Central Oregon, we are updating our mask requirements to include all patients and visitors.

  • Visitors must wear a mask while inside a St. Charles facility.
  • Patients must wear a mask when others are in their room, including both caregivers and visitors.
    Note: We have technology to help patients safely connect with family and friends. Just ask a caregiver for help. (Patients do not have to wear a mask when they are alone in their room.)

St. Charles is committed to providing a safe environment for everyone in our facilities. As a health care organization, we look to the Centers for Disease Control and the Oregon Health Authority to guide our policies and practices.

  • Wash hands before putting on your mask.
  • Place mask over your nose and mouth.
  • Fit mask securely under your chin and snugly against the sides of your face.
  • Make sure you can breathe easily.

If you have questions, please talk to a caregiver.

Temporary visitor restrictions due to COVID-19

To protect patients and caregivers and to preserve critical safety supplies, we are adopting significant changes in both visitor restrictions and care guidelines at all of our hospitals.

As an alternative to visiting a family member or friend at a St. Charles facility, we encourage you to telephone or video call them.

Unless an exception below is satisfied, visitation will not be permitted. For safety considerations, no visitors below age 12 will be allowed on premises. Further, no visitors will be allowed to visit patients in isolation for infection prevention. 


  • Obstetric, Neonatal Intensive Care Unit (NICU) and pediatric patients may have one visitor accompany them.
  • Patients who are at end of life may have one visitor at a time.
  • Patients undergoing surgery or procedures may have one visitor who must leave the hospital as soon as patient recovery is complete.
  • Patients who have an appointment at a St. Charles clinic, laboratory, radiology, or who are seeking care in the Emergency Department, may have one person with them if required for physical or mental assistance.
  • Case-by-case exceptions will be considered by the unit’s nurse manager based upon unusual circumstances. 

Guests who meet one of these exceptions will be allowed inside the hospital, but are restricted to the patient’s room and direct travel to and from the patient’s room and hospital entrances/exits, unless clinically required diversions are necessary, such as to the pharmacy to pick up a prescription.