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Universal masking policy 

As COVID-19 transmission rates continue to rise in Central Oregon, we are updating our mask requirements to include all patients and visitors.

  • Visitors must wear a mask while inside a St. Charles facility.
  • Patients must wear a mask when others are in their room, including both caregivers and visitors.
    Note: We have technology to help patients safely connect with family and friends. Just ask a caregiver for help. (Patients do not have to wear a mask when they are alone in their room.)

St. Charles is committed to providing a safe environment for everyone in our facilities. As a health care organization, we look to the Centers for Disease Control and the Oregon Health Authority to guide our policies and practices.

  • Wash hands before putting on your mask.
  • Place mask over your nose and mouth.
  • Fit mask securely under your chin and snugly against the sides of your face.
  • Make sure you can breathe easily.

If you have questions, please talk to a caregiver.

Temporary visitor restrictions due to COVID-19

To protect patients and caregivers and to preserve critical safety supplies, we are adopting significant changes in both visitor restrictions and care guidelines at all of our hospitals.

Visitors will not be allowed to visit COVID-19-positive inpatients. As an alternative to visiting a family member or friend at a St. Charles facility, we encourage you to telephone or video call them.

All other patients have the right to a minimum of one visitor per day provided they meet the screening criteria or have an exception listed below. For safety considerations, no visitors below age 12 will be allowed on premises.

Exceptions:

  • Obstetric patients may have one visitor accompany them. This same visitor can come and go during the day. Upon arrival, the visitor is to go straight to the patient room and directly out of the facility when the visit is over, other than the exceptions below. This includes obstetric patients in isolation.
  • A pediatric patient is allowed TWO visitors at a time for visits. The TWO visitors may come in alone or simultaneously. These same two pediatric visitors can come and go during the day. Upon arrival, visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes pediatric patients in isolation. If the pediatric patient is COVID-positive, they will be allowed one asymptomatic visitor who must remain in the patient room for the duration of his/her stay.

  • A patient in the Neonatal Intensive Care Unit (NICU) is allowed TWO visitors at a time for visits, this is to remain the same TWO visitors the entire stay. These visitors must remain in the NICU patient room for the duration of the visit. Mothers of the NICU patient may come and go throughout each day if they sign an attestation stating that they will quarantine between the hospital and their residence. The same second visitor may come in alone or simultaneously during the day. Upon arrival, visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes NICU patients in isolation. Visitors, including a parent or legal guardian, must meet screening criteria. No COVID-positive visitors will be allowed in the NICU.

  • A patient at end of life, as determined by the medical provider, is allowed TWO visitors per day, The TWO visitors may come in alone or simultaneously. One of the two visitors may be the support person. Upon arrival visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes end of life patients in isolation. Clergy and spiritual representatives are encouraged and can be in addition to the TWO visitors per day.
     
  • Patients undergoing surgery or procedures may have one visitor who may be allowed a visitation in the recovery room if situation allows. Visitors must remain in the waiting room while waiting for procedures, they are not allowed to move about the hospital freely. The visitor may leave and return to the hospital. After the patient is admitted, the daily visitation guideline will be followed – one person who meets screening criteria and follows infection control measures will be allowed to visit each day.
     
  • Non-disabled patients who have an appointment at St. Charles clinics, laboratory, radiology, as well as seeking care in the Emergency Department, may have one person with them. This is recommended especially if required for physical or mental assistance which could include needs due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns. Visitor must follow instructions of the department they are visiting. The same visitor for a patient in the Emergency Department may leave and return during the patient's visit.
     
  • Case-by-case exceptions will be considered by the unit’s nurse manager based upon unusual circumstances. 

Guests who meet one of these exceptions will be allowed inside the hospital, but are restricted to the patient’s room and direct travel to and from the patient’s room and hospital entrances/exits, unless clinically required diversions are necessary, such as to the pharmacy to pick up a prescription. 

Hospital campus-specific common area limitations and restrictions to visitors:

  • Bend: Screened/Approved visitors may purchase items from the Deli on their way to the patient room or on their way exiting the facility. Visitors are not allowed in the Cascades Café.
  • Redmond: Screened/Approved visitors are only allowed in the waiting room or patient room and in the cafeteria.
  • Madras: Screened/Approved visitors are allowed in the Galleria, the Café or the patient room.
  • Prineville: Screened/Approved visitors are allowed in the Galleria, the Café or the patient room.
  • SCMG Clinics: Screened/Approved visitor (1) may accompany patient. When the patient and spouse are elderly or need assistance, a second reliable person may assist (e.g. adult child or caregiver).