Now offering virtual visits
Virtual visits (or telemedicine appointments) are medical consultations with a provider that can happen over phone, video or our MyChart patient portal. During the COVID-19 pandemic, virtual visits allow you to stay on top of health issues from the comfort of your own home. Whether it's a chronic condition or a new issue that's come up, it's important to talk to a medical provider and virtual visits are a great way to do just that. Plus, often you will be able to schedule a virtual visit sooner than a face-to-face visit.
e-visits for patients
St. Charles Family Care patients can now schedule e-visits with their provider through MyChart. E-visits allow patients to enter information about their symptoms. The provider then reviews that information and can reply via MyChart with advice, a referral or a prescription. E-visits are only for non-urgent medical conditions, as it may take up to two days to receive a response. If you need urgent medical care, please contact your clinic by phone or go to a nearby urgent care center. E-visits are provided at no charge and available to established patients of St. Charles Family Care and Internal Medicine clinics. To participate in e-visits, patients must have a MyChart account.
Phone visits for current patients
Patients who want to speak with a doctor can choose to schedule a phone visit. Telemedicine visits are exactly as they sound: The patient can speak with their doctor on the phone, ask questions and receive advice, all without making a trip to the clinic.
Video visits for new and current patients
For a face-to-face experience, patients can now schedule a video visit with a physician. Video visits offer the same convenience as phone visits, but with a video connection for the most personal remote experience possible. Video visits require the patient to download the Zoom app on their personal device.
Clinics offering virtual visits
MyChart makes it easy to view test results, message your provider, pay your bill and more. Sign up for MyChart today!