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iPad Video Conferencing

We have provided iPads in the units of our hospitals so patients can better communicate with their families while our visitor restrictions are in place. If you're a patient, simply ask your nurse to use the iPad.

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Visitor restrictions

Unless an exception below is satisfied, visitation will not be permitted starting Saturday, March 14, and will continue for the foreseeable future. For safety considerations, no visitors below age 12 will be allowed on premises. Further, no visitors will be allowed to visit patients in isolation for infection prevention. 

Exceptions

  • Obstetric patients may have one visitor accompany them, the same visitor the entire stay, but the visitor must remain with the patient. If the visitor leaves they will NOT be allowed back in
  • A pediatric patient is allowed TWO visitors at a time for visits, this is to remain the same TWO visitors the entire stay. The TWO visitors may come in alone or simultaneously, just once a day. Upon arrival visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes pediatric patients in isolation
  • A patient in the Neonatal Intensive Care Unit (NICU) is allowed TWO visitors at a time for visits, this is to remain the same TWO visitors the entire stay. The TWO visitors may come in alone or simultaneously, just once a day. Upon arrival visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes NICU patients in isolation
  • A patient at end of life is allowed TWO visitors per day, The TWO visitors may come in alone or simultaneously. Upon arrival visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes end of life patients in isolation
  • Patients undergoing surgery or procedures may have one visitor who must leave the hospital as soon as patient recovery is complete. Visitors must remain in the waiting room. They are not allowed to move about the hospital freely
  • Patients who have an appointment at St. Charles clinics, laboratory, radiology, as well as seeking care in the Emergency Department, may have one person with them if required for physical or mental assistance. This could include needs due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns. Visitor must follow instructions of the department they are visiting
  • Case-by-case exceptions will be considered by the unit's nurse manager based upon unusual circumstances.

Campus-specific visitor restrictions:

  • Bend: Approved visitors may purchase items from the Deli on their way to the patient room or on their way exiting the facility. Visitors are not allowed in the Cascades Café
  • Redmond: Approved visitors are only allowed in the waiting room or patient room. Visitors are not allowed in the cafeteria
  • Madras: Approved visitors are allowed in the Galleria, the Café or the patient room
  • Prineville: Visitors are not being allowed in waiting rooms or the Deli

Controlled access at all four hospitals

In response to the emerging risk associated with the spread of COVID-19, St. Charles Health System began restricting the number of access points at each facility on Wednesday, March 4.

The intent is to have patients, caregivers, providers and vendors enter facilities through a limited number of access points to keep the workforce safe and functioning as this public health issue continues to grow.

At each access point, St. Charles will be:

  • Requiring individuals to adequately sanitize their hands.
  • Requiring masking if a patient presents with a fever, cough or cold symptoms.
  • Controlling access for visitors, caregivers and providers who present with a fever, cough or cold symptoms (this means we may not allow people into the building if they could spread infection, but are not in need of medical attention).
  • We are taking these steps out of an abundance of caution and with the goal of being proactive in our protection of our patients, caregivers and providers.