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iPad Video Conferencing

We have provided iPads in the units of our hospitals so patients can better communicate with their families while our visitor restrictions are in place. If you're a patient, simply ask your nurse to use the iPad.

Download user guide

Universal masking policy 

As COVID-19 transmission rates continue to rise in Central Oregon, we are updating our mask requirements to include all patients and visitors.

  • Visitors must wear a mask while inside a St. Charles facility.
  • Patients must wear a mask when others are in their room, including both caregivers and visitors.
    Note: We have technology to help patients safely connect with family and friends. Just ask a caregiver for help. (Patients do not have to wear a mask when they are alone in their room.)

St. Charles is committed to providing a safe environment for everyone in our facilities. As a health care organization, we look to the Centers for Disease Control and the Oregon Health Authority to guide our policies and practices.

  • Wash hands before putting on your mask.
  • Place mask over your nose and mouth.
  • Fit mask securely under your chin and snugly against the sides of your face.
  • Make sure you can breathe easily.

If you have questions, please talk to a caregiver.

Visitor restrictions during COVID-19

Unless an exception below is satisfied, visitation is restricted for hospital services. For safety considerations, no visitors below age 12 will be allowed on premises. Further, no visitors will be allowed to visit patients in isolation for infection prevention.  

Exceptions: 

  1. Patients are allowed to have one visitor per day provided they present and meet the screening criteria and comply with St Charles infection control measures starting June 15, 2020.  
  2. Obstetric patients may have one visitor accompany them, the same visitor the entire stay. The visitor may come in just once a day. Upon arrival the visitor is to go straight to the patient room and directly out of the facility when the visit is over, other than the exceptions below. This includes obstetric patients in isolation. 
  3. A pediatric patient is allowed TWO visitors at a time for visits, this is to remain the same TWO visitors the entire stay. The TWO visitors may come in alone or simultaneously, just once a day.  Upon arrival visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes pediatric patients in isolation. 
  4. A patient in the Neonatal Intensive Care Unit (NICU) is allowed TWO visitors at a time for visits, this is to remain the same TWO visitors the entire stay. The TWO visitors may come in alone or simultaneously, just once a day.  Upon arrival visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes NICU patients in isolation. 
  5. A patient at end of life is allowed TWO visitors per day, The TWO visitors may come in alone or simultaneously.  Upon arrival visitors are to go straight to the patient room and directly out of the facility when the visit is over, other than exceptions below. This includes end of life patients in isolation. 
  6. Patients undergoing surgery or procedures may have one visitor who must leave the hospital as soon as patient recovery is complete. Visitors must remain in the waiting room. They are not allowed to move about the hospital freely and will follow the daily visitation guideline if the patient is admitted.   
  7. Patients who have an appointment at St. Charles clinics, laboratory, radiology, as well as seeking care in the Emergency Department, may have one person with them if required for physical or mental assistance. This could include needs due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns. Visitor must follow instructions of the department they are visiting. 
  8. Case-by-case exceptions will be considered by the unit's nurse manager based upon unusual circumstances.

Campus-specific visitor restrictions:

  • Bend: Approved visitors may purchase items from the Deli on their way to the patient room or on their way exiting the facility. Visitors are not allowed in the Cascades Café. Any room with a child or baby (Family Birthing Center, NICU, Pediatrics) will receive complimentary guest meals. One standard full meal per meal period for up to two parents/guardians. If the child is eating, all food will be delivered with the same delivery. If the child is not eating, delivery will be made when the parent/guardian prefers.
  • Redmond: Approved visitors are only allowed in the waiting room or patient room. Visitors are not allowed in the cafeteria
  • Madras: Approved visitors are allowed in the Galleria, the Café or the patient room
  • Prineville: Visitors are not being allowed in waiting rooms or the Deli

Controlled access at all four hospitals

In response to the emerging risk associated with the spread of COVID-19, St. Charles Health System began restricting the number of access points at each facility on Wednesday, March 4.

The intent is to have patients, caregivers, providers and vendors enter facilities through a limited number of access points to keep the workforce safe and functioning as this public health issue continues to grow.

At each access point, St. Charles will be:

  • Requiring individuals to adequately sanitize their hands.
  • Requiring masking if a patient presents with a fever, cough or cold symptoms.
  • Controlling access for visitors, caregivers and providers who present with a fever, cough or cold symptoms (this means we may not allow people into the building if they could spread infection, but are not in need of medical attention).
  • We are taking these steps out of an abundance of caution and with the goal of being proactive in our protection of our patients, caregivers and providers.