Upon arriving at our hospitals, you’ll be greeted by a Guest Services host or a volunteer who will guide you around our facilities.

  • Guest Services host hours by location
  • Information and documents needed for admission
  • Items to bring from home for your comfort

Guest Services hosts are available:

St. Charles Bend

Main Entrance: 6 a.m. to 1 p.m. and 5 to 8 p.m., Monday through Friday 
Main Entrance: 9 a.m. to 5:30 p.m. Saturday and Sunday 
Outpatient Surgery/MDU: 7:30 a.m. to 12:30 p.m. Monday through Friday 
Heart Center: 7:30 a.m. to 4 p.m. Monday through Friday

St. Charles Redmond

4 to 8 p.m. Monday through Friday 
9 a.m. to 5:30 p.m. Saturday and Sunday

Volunteers also staff the information desks at our hospitals throughout the day, and are available to greet patients, answer questions and provide assistance.