MyChart paperless Billing FAQ for Patients

What day will paperless statements go live for all MyChart users?

May 16, 2023

How are you communicating the paperless change to all active MyChart users?

  • May 2, 2023- MyChart notifications will go out all active MyChart users.
  • May 16, 2023-Switch to paperless go live. At this time patients can opt out of paperless billing.

What does it mean when you say transitioning to paperless statements?

For all St. Charles Health System MyChart users who are the guarantor* of an account(s), the default will now be set to paperless billing statement. This means billing statements will be sent via MyChart and no longer via mail. If patients prefer paper statements, they can easily log in to MyChart and return the default to paper statements. *Guarantor is the person responsible for paying the balance of an account.

What if I want to continue receiving paper statements?

Resuming paper statements is easy. You will be able to opt out of paperless statements on or after May 16, 2023, through the MyChart mobile app or MyChart website. If using the app, you will be directed to the web version.

What if I try paperless statement and do not like it? Can I return to paper statements?

Yes, you can return to paper statements after May 16, 2023, by following the instructions below.

I have both hospital and physician bills. Will both be transitioned to paperless statements/billing?

Yes, for those who are the guarantor of a MyChart account, both hospital and physician billing will be paperless.

Guide for Opting Out of Paperless Billing