Everyone has problems from time to time that are just too big to handle alone. Sometimes they affect job performance, sometimes they do not.

Because St. Charles values your personal well-being, as well as the work you do, it offers the Caregiver Assistance Program (CAP). The CAP will assist you in getting the help you need when you need it.

Who can use CAP?

The program is available to you and your eligible family members. 

What does CAP provide?

The Caregiver Assistance Program provides confidential access to experienced professionals who can help you or, if necessary, refer you to appropriate resources. Often the CAP can offer you tools, insights and resources to help you address your area of concern.

Who provides the service?

To best serve you and your family, our caregiver Assistance Program is provided by St. Charles Health System's Behavioral Health Services. We offer access to professionals at St. Charles as well as a number of licensed community practitioners.

Is there a fee?

You are eligible for up to three visits per calendar year at no charge.

What kind of issues can CAP help me with?

Your Caregiver Assistance Program can help you with the following issues and concerns:

  • Stress management
  • Marital or family difficulties
  • Personal/emotional concerns
  • Depression
  • Alcohol/substance abuse
  • Grief/loss counseling
  • Anxiety management
  • Anger management
  • Medical conditions
  • Chronic pain

Is this service really confidential?

Yes. Any information you share with your CAP counselor will be kept confidential. A CAP counselor must obtain a caregiver's written consent prior to the release of any information. Your employer and co-workers will not have any knowledge of your request for help.

How do I get started?

It's easy to take advantage of CAP. You can get started with just one call.

For appointment scheduling, please call between 8 a.m. and 4:30 p.m. Monday through Friday (excluding holidays). A CAP professional will return your call within two hours during the business day, or by the following business day if you call after hours.

In case of emergency, call 911 or go to your nearest hospital emergency room.

Your employer benefits may include free mental health counseling

Employee Assistance Programs (EAP) are often offered by employers as a completely confidential counseling and treatment benefit to help you with personal, family and/or work-related issues. St. Charles offers its caregivers a similar benefit through its Caregiver Assistance Program (CAP).

Most programs fully cover the cost of a limited number of counseling sessions with your choice of a number of high-quality, pre-screened professionals. The programs can vary among employers. Please contact your employer to see if you’re eligible for EAP or CAP.